The privacy of your personal data is important to us and we are committed to accord the information the due level of care in this Privacy Policy statement, and in compliance with the Personal Data Protection Act 2012 and its regulations (the “PDPA”).

 

WHAT IS PERSONAL DATA?

Personal data (“Personal Data”) refers to all and any information relating to you obtained by us in the course of and as a result of the provision of any products and services by us to you. Such Personal Data collected, used and disclosed to us will include a variety of information such as your name, mailing address, telephone number(s), personal email address, NRIC number, your images taken by us and any other information which you may have provided in any form to us.

Purpose for Collection

Generally, we collect Personal Data from customers, prospective customers, suppliers etc. for purposes relating to the products and services we offer or require, or in assessing your suitability for employment with us. These purposes include, but are not limited to:

• responding to your enquiries regarding vehicles, vehicle sales/leasing/servicing/repairs, vehicle parts and accessories, and any other services we offer;
• receiving feedback and dealing with complaints;
• processing orders and administering accounts;
• providing customer and dealer support, such as service maintenance reminders;
• vehicle warranties and vehicle special service campaigns;
• for obtaining and sending quotations from different insurance companies;
• communication with you in relation to your vehicle ownership, to products and services we provide which are relevant to your existing relationship with us;
• offering you updated marketing and promotional packages you can benefit from, including products and services offered by our selected partners;
• product updates and upgrades;
• research and surveys;
• meeting regulatory and legal obligation;
• applications for employment;
• to share your personal information with companies related or affiliated with the Company; and
• to share your personal information with trusted third party vendors, insurance companies and/or data intermediaries to process your personal information and for the trusted third party vendors, insurance companies and/or data intermediaries to contact you on behalf of the Company to fulfill any of the aforementioned purposes.

We may for these purposes, contact you via mail (including electronic mail), telephone, SMS or other communication (text or image) applications for mobile devices, and facsimile.

How does Inchcape collect Personal Data?

Where possible, we will collect your Personal Data directly from you and secure the relevant consent from you. This may take place in a number of ways, such as:

• when you visit us in our showrooms, service & bodycare centres, any of our premises or events hosted by us; or
• ask us to provide a product or service over the telephone or internet.

Where you have given your Personal Data through the aforementioned mediums or any other mode, you agree to be bound by this Personal Data Protection and Privacy Policy.

Our websites may also offer interactive facilities where personal data may also be collected, such as:

• customer enquiry;
• comment forms;
• and contest entry forms; or
• from third parties such as our agents, partners, contractors and regulatory authorities.

Where you have accessed and used our websites and any services we offer via the websites, you agree to be bound by this Personal Data Protection and Privacy Policy in respect of the Personal Data collected about you via our websites.

We assure you that regardless of the medium you provide your Personal Data to us, it will always be handled by us with care and diligence not only in accordance with this Personal Data Protection and Privacy Policy, in compliance with the PDPA, but also as our duty to you as our customers and/or service users.

Disclosure

In providing you with a product or service, we may sometimes need to disclose your Personal Data to others. It is generally not our policy to disclose your Personal Data to external organisations unless we have your consent and/or are required to disclose your Personal Data as required in the normal course and scope of our business in the provision of our services to you, and/or for contractual, legal and regulatory requirements. Some examples of the types of external organisations we may need to disclose information to in the course of providing a product or service are:

• Land Transport Authority (LTA)
• related Inchcape affiliates and companies
• Inchcape dealers, where applicable
• insurers and financiers
• other companies or individuals, including legal counsel and information technology service providers, who assist us in providing services or who perform functions on our behalf (e.g., mailing houses of letters or printers for our marketing materials) who are contract bound to comply with our Privacy Policy and that of the PDPA.

Those external organisations are not authorised by us to use your Personal Data for anything other than the purpose(s) for which we supplied that information to them. Some of our information technology service providers are located overseas and, as a result, Personal Data collected and held by us may be transferred overseas in accordance with the requirements of the PDPA.

Unless otherwise required or permitted by law, we will only disclose your Personal Data with your consent (implied or expressed), and we will also take reasonable steps to ensure the external organisation to whom we have disclosed your information are also legally bound to protect the privacy of your Personal Data.

From time to time, we may contact you via mail, electronic-mail, telephone (call or Text Messages) or facsimile, to inform about our products and services, or about special offers and promotions that we think may be of interest to you. You can let us know at any time if you no longer wish to receive marketing material (by contacting us at the details below) and we will remove your details from our direct marketing database.

We will not disclose your Personal Data to external organisations outside Inchcape plc and its related companies for the purposes of allowing them to directly market their products and services unless expressly authorised by you.

The Do Not Call (DNC) Registry prohibits the sending of unsolicited telemarketing messages (“specified messages”) to Singapore telephone numbers through voice calls, text or fax messages registered on the DNC Registers unless the organisation sending the messages have the user’s/subscriber’s clear and unambiguous consent in written or other accessible forms.

In compliance with the DNC Registry provisions, Inchcape will not send specified messages to telephone or facsimile numbers that appear on the DNC Registry unless the user/subscriber has given us clear and unambiguous consent to do so.

Inchcape will continue to contact you at the telephone or facsimile number/s you have provided us in the limited circumstances allowed under the DNC Registry even if these telephone or facsimile number/s are registered with the DNC. You may, however, advise us in writing should you wish not to be contacted by us at your telephone or facsimile number(s) for any given purpose or all purposes.

Please be informed that we will still contact you via the most effective and efficient mode where required by law.

Should you wish to withdraw your consent for us to send you sales and marketing information via a specific mode or all modes of communications (e.g., mail, email, telephone calls, Text Messages), please notify us in writing to our Data Protection Officer (“DPO”). We may require up to 2 weeks, upon receipt of your request, for your request to take effect.  

Whilst we respect your decision to withhold and/or withdraw your consent, please be informed that should we not have the appropriate consent to contact you in the mode we may develop for the sales and marketing information, customer care support and all other purposes for our customers, we may not be able to provide you the full extent of our personalised and comprehensive customer experience designed to serve you – e.g., invitation to Inchcape events, special privileges and offers, or vehicle service reminders, among others.

ENSURING PERSONAL DATA IS UP-TO-DATE

 
We will retain your Personal Data for a reasonable period for the purposes as cited herein or as required by law.

Cookies : Privacy and our websites

 

When visiting our sites, you will not be required to provide us with any Personal Data unless you request information about our product or service, respond to a contest or promotion and/or provide a feedback. In which case, we will ask you to provide contact details along with other information required to respond to your request or allow you to enter the contest or promotion.  

The Personal Data and information provided may also be retained for product planning purposes, and we may use your Personal Data to contact you for direct marketing purposes where your consent was given.

If you send us an email

If you send us an email containing your Personal Data, we will take reasonable steps to ensure the confidentiality of that information. The content of emails is sometimes monitored by our internet host for maintenance and fault detection purposes. We may also monitor email for legal compliance purposes.

If you send us an email containing your Personal Data, we will take reasonable steps to ensure the confidentiality of that information. The content of emails is sometimes monitored by our internet host for maintenance and fault detection purposes. We may also monitor email for legal compliance purposes.
Although we take steps to protect Personal data and information sent by e-mail, e-mail is not a secure method of communication and if you are concerned about sending your Personal Data to us in this manner you may prefer to contact us by any of the other means set out below.

Resolving concerns

If you believe that the privacy of your Personal Data has been compromised, please contact us immediately and we will take the relevant steps to address your concerns.

Third Party Websites

Our website may contain links to other websites which are owned or operated by third parties independent of Inchcape, including websites owned or operated by Inchcape dealers and/or by our service providers. Those websites should contain their own privacy statements and their owners or operators are responsible for informing you about their security and privacy practices. Inchcape will not be responsible for the privacy policies and practices of other websites even if you access them using links from our websites and recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions. In addition, if you are linked to our websites from a third-party website, Inchcape cannot be responsible for the privacy policies and practices of the owners or operators of that third-party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

Right to Amend our Online Privacy Statement

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